HIRE TERMS & CONDITIONS
CAPE TOWN AND SURROUNDS ONLY
We service Cape Town and surrounding areas including Stellenbosch, Paarl, Wellington and more. Contact us for delivery and collection fees.
The terms and conditions are between Mask. Holdings Pty Ltd trading as Verlig Events and the hirer (person or organization hiring the products). By placing an order or accepting a quote you agree with our terms and conditions. All goods hired are the responsibility of the hirer until they are returned to us. Security deposits will be processed within 48 hours of all goods being received and inspected.
- RENTAL RATES
The minimum amount for an order of hired goods is R500. This means that if your hired goods are less than the minimum amount you will still be charged R500 for your order. All prices on catalogue are for hiring on the day of event. Rates indicated are per day – per item.
Earlier or later collection and return times can be arranged up to a week in advance of your event but are not guaranteed and are subject to availability of the items.
A sundries charge of 5% of the quote value will be added to all invoices where applicable, covering consumables such as plastic wrap, crates, extra leads, cable ties, plugs, and similar items.
- COLLECTION AND DELIVERY
All goods hired out are only guaranteed for the day(s) of the event. While we try our best to accommodate for early delivery, we reserve the right to alter delivery and collection times or dates. We allow self-collection and return of dry hire items. The hirer takes full responsibility of the items once in their care.
Monday – Friday bookings, items should be returned the next day before 12:00.
All weekend rentals to be returned by Monday 12:00.
No couriers allowed to collect and return, as it is both the supplier and customer’s responsibility to check and sign for items collected and returned.
No objections to quantities or shortages/damages will be accepted after delivery note is signed by client.
Collection and Return times are strict. If returns are late, R 500 will be charged over and above any damages from the security deposit.
Verlig Events does not include set up or break down on dry hire items, and it is not part of the delivery fee. If this service is required, please let us know so we can include this on the quote or invoice.
- SECURITY DEPOSIT
A security deposit will be charged per contract / hire item and is subject to the terms & conditions set out herein. The security deposit on any order will be 50% of the total invoice amount, inclusive of VAT. The customer accepts that any additional fees charged due to loss or damage will be deducted from the security deposit. Should the deposit be insufficient to cover additional charges, the customer agrees to pay any balances due.
The security deposit will be processed within 48 hours of all goods being received and inspected in good condition. If shortages or breakages are identified, an invoice will be issued for any amounts due before the deposit is released. If items are lost or damaged, release of the deposit will be delayed pending resolution.
- BROKEN OR LOST ITEMS
If an item is lost or returned to us in a condition whereby we cannot hire it out again, the hirer will be liable for the full replacement cost.
It is important that you check your items carefully upon collection and sign the accompanying delivery note accordingly. Please bring to our attention any problem with your order immediately. Upon signing a delivery note, you are fully responsible for the care of all the items and are expected to return them to us in good order.
- CARE FOR PRODUCTS
The hazer and smoke machine may under no conditions be used with non-approved fluid. In the event that non-approved fluid is used, the renter will be liable for the full cost of repair or replacement of the machine.
Lighting products should be kept indoors and behind secure locked doors overnight. Only lighting items that are rated for outdoor use, may be used out of doors. All wet hire items are indoor use only, unless expressly stated otherwise.
A MINIMUM FINE OF R 500 WILL BE SERVED IF PRODUCTS ARE NOT CARED FOR AS PER INSTRUCTION.
- LIABILITY
Mask. Holdings Pty Ltd t/a Verlig Events will accept no responsibility for any damage or injury caused to any person or product because of this hire arrangement. All goods are hired at the sole risk of the hirer and remain the responsibility of the hirer until they are returned.
- PAYMENT
Payment must be made via internet transfer only. Fund must clear in Verlig Events’ bank account before goods will be released. A proof of payment alone will not be sufficient. No credit cards or cash upon collection are accepted. Banking details will be on your quote and invoice. A 50% hire deposit on the value of your order is payable within 48 hours of invoice date to secure your booking, as well as the security deposit (calculated per order). The balance of the hire fee is due 1 week prior to collection/delivery. If the balance is not paid, the hire deposit and the security deposit are both forfeit. No goods will be released without payment in full. Prices quoted and deposit rates are inclusive of VAT.
- CANCELLATION
Note: the security deposit is forfeited upon cancellation as set out above but is otherwise refundable under normal hire conditions as per Section 3.
If you cancel the booking less than 7 days from the date of the event, we reserve the right to levy a charge of 10% of your order to cover any administrative expenses.
Changes to order and amounts are allowed up to 15% less than original booking. Increased orders are not guaranteed at original booking price.
CLIENTS WILL BE LIABLE FOR ANY LOSSES AND DAMAGES AT FULL REPLACEMENT COST.
IF AN ITEM IS LOST OR RETURNED TO US IN A CONDITION ANY LESS THAN RECEIVED, THE CLIENT WILL BE LIABLE FOR THE FULL REPLACEMENT COST INCLUDING ANY OTHER COSTS RELATED TO REPLACING THE PRODUCT.